Bring Academy Campus to new Education Center!

It is more important and intelligent to unify our courses contents and learning activities and ensure that all our partners enjoy a consistent online learning experience and always have the latest information for Zyxel enterprise solutions and services.
With all-new contents we have added, new Education Center will be an even more valuable resource for your business and help you keep on delivering the excellent service and support for which Zyxel partners are renowned.
* If you have already registered an account in other Zyxel platforms below, you already have a myZyxel account and can use it directly

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FAQ

Q1: I’m a new user, what should I do first in this new platform?

On Zyxel Education Center, we use myZyxel as the sign-in portal. For users who haven’t registered a myZyxel account, please visit Create Account to apply for an account. If you already have a myZyxel account, just sign in with the same email address and password you registered for myZyxel account.

Q2: What is myZyxel account?

myZyxel is the single sign-on tool designed to help customers with quick registration for Zyxel devices and services. Once you log in Zyxel Education Center with myZyxel account, you can access other Zyxel services without re-entering authentication factors.

Q3: Which certificates can be migrated from Academy Campus to my account in the new Education Center?

Certificates that are still valid after January 1, 2023 can be migrated to your new account. Please prepare your valid e-certificates from Academy Campus and contact us via email: education@zyxel.com.tw.

Q4: In the new Education Center, can I still review courses that I’ve taken in Academy Campus?

Yes, you are still able to access your learning activities in Academy Campus till June 30, 2023.

Q5: Can I renew the certificates that I got in Academy Campus?

Unfortunately, no, since all the course contents and structures are redesigned, we sincerely invite you to join our new courses and claim your new certificate after you pass the exam.

Q6: What happens to my certificates that remain in Academy Campus?

You are still able to access and download your certificates in Academy Campus till June 30, 2023.

Q7: When will Academy Campus be closed?

You are still able to access your learning activities in Academy Campus till June 30, 2023.

Q8: How do I contact you for additional request?

Welcome to email to education@zyxel.com.tw at anytime if you or your organization have any request or inquiries about our training program.

Q9(Payment for ZCNE courses) Why can't I find the payment option for ZCNE courses?

Clicking the purchase button in the payment page will redirect you to the Zyxel Marketplace.
Here, scroll down to the Certification Programs section and select the ZCNE courses you are interested in the enrolling.

Q10(Re-take exam for ZCNE courses) How to re-take the exam if I still fail after reaching the retry limitation?

Kindly send a request through Contact US and let us know which exam you would like to re-take. We'll inform you through E-mail when the exam can be taken again.

Customer Support Contact

If you encounter any issues, please contact us via email: education@zyxel.com.tw