To provide a better experience, we are moving to a brand new Zyxel Education Center. The old site will no longer be available as of December 31st, 2022. Please note that we use myZyxel as the log in portal for the new platform. Remember to register your myZyxel account!
* If you have already registered an account in other Zyxel platforms below, you already have a myZyxel account and can use it directly
As soon as you log in the new Education Center, your previous learning records will be migrated to here!
If you use the same Account/E-mail address to log in, your records will be migrated automatically. If you want to use different Account/E-mail address, the records can be still migrated by filling the form.

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FAQ

Q1: I’m a new user, what should I do first in this new platform?

On Zyxel Education Center, we use myZyxel as the sign-in portal. For users who haven’t registered a myZyxel account, please visit Create Account to apply for an account. If you already have a myZyxel account, just sign in with the same email address and password you registered for myZyxel account.

Q2: What is myZyxel account?

myZyxel is the single sign-on tool designed to help customers with quick registration for Zyxel devices and services. Once you log in Zyxel Education Center with myZyxel account, you can access other Zyxel services without re-entering authentication factors.

Q3: What is the deadline of requesting the account migration?

Please request the account migration before June 20th, 2022. After the old platform is no longer valid, these learning records can not be migrated to new Education Center

Q4: What learning records will be migrated to my account in the new Education Center?

Certificates that are still available after “June 20th, 2022” will be migrated to your new account.

Q5: How long does it take to migrate the learning records to my account in the new Education Center?

After we received your request, it will take around 3-5 working days to migrate your learning records to the new Education Center.

Q6: What can I do after the account migration is completed?

You can view your certificates when you sign in to the new Zyxel Education Center with your myZyxel account.

Q7: In the new Zyxel Education Center, can I still review courses that I’ve taken in the old platform?

No, all the courses will be restructured and redesigned. Kindly enroll these new courses if you’re interested in the content.

Q8: Are the certificate I got in the previous platform still valid after migrated to the new Education Center ? 

Yes, these certificates are still valid until they expired. If you want to know the expire date of the certificate, please contact us through the mail and provide the certificate ID.

Q9: Can I renew the certificates that I got in the previous platform after it expires?

No, since the course content is redesigned, you’ll get a new certificated instead of renew it after you pass the exam on the new platform courses.

Q10: What happens to my certificates that remain in the previous platform?

Certificates that are not migrated to the new platform means they’ll be expired before June 20th, 2022. After the old platform is closed, you won’t be able to check or renew them anymore.

Q11: How do I contact you for additional request?

You can tell us in the form of migration. Also, welcome to email to education@zyxel.com.tw  at anytime if you or your organization have any request or inquiries about our training program.

Q12(Payment for ZCNE courses) Why can't I find the payment option for ZCNE courses?

Clicking the purchase button in the payment page will redirect you to the Zyxel online marketplace.
Here, scroll down to the Certification Programs section and select the ZCNE courses you are interested in the enrolling.

Q13(Re-take exam for ZCNE courses) How to re-take the exam if I still fail after reaching the retry limitation?

Kindly send a request through Contact US and let us know which exam you would like to re-take. We'll inform you through E-mail when the exam can be taken again.

Customer Support Contact

If you encounter any issues, please contact us via email: education@zyxel.com.tw